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otpAug 7, 202611 min

Designing Secure OTP for Digital Public Services

As governments in Southeast Asia digitise public services, OTP design becomes critical. This article outlines a layered, "rosary-style" OTP architecture across SMS, WhatsApp, and Voice.

otpJul 15, 202611 min

Rethinking OTP for Digital Public Service Portals

Singapore’s approach to digital identity shows how secure OTP can underpin trust in public service portals. What can Southeast Asia learn, and how do SMS, WhatsApp, and omnichannel fit in?

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