artikelNov 1, 202616 min
AI Is Reshaping Indonesia’s Jobs by 2026
AI is reshaping Indonesia’s job market faster than expected. Some roles are fading, while new hybrid jobs appear between bots, data, and human empathy.
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Insights
Articles, tips, and guides on digital business communication.
smsOct 9, 202612 min
Designing SMS NPS Surveys: Lessons from Bulls
Chicago Bulls treat fan experience as a hard business metric. This article explains how Southeast Asian enterprises can apply the same discipline using SMS NPS surveys at scale.
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aiSep 14, 202610 min
AI Chatbot Strategy for BBCA-Level Conversion
A practical framework for building AI chatbots with bank-grade discipline, combining WhatsApp Business API, SMS, and omnichannel to lift conversion and efficiency.
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whatsappAug 19, 20269 min
Designing WhatsApp Blue-Tick CX for Loyalty
How brands in Southeast Asia can design loyalty-focused customer journeys on WhatsApp Official blue-tick accounts, drawing lessons from São Paulo’s mature messaging ecosystem.
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omnichannelJul 20, 202612 min
Designing Omnichannel CX Dashboards for Auditable Data
What if your customer interaction dashboard was managed with the same rigor a top litigator and an anti‑corruption prosecutor use to build a case file? This article explores how Southeast Asian enterprises can design auditable omnichannel analytics for SMS, WhatsApp, Voice OTP,…
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