aiOct 29, 202611 min
Instant AI Chatbots for Banking and Fintech CX
How banks and fintechs in Southeast Asia can deploy instant-response AI chatbots—built like a title-contending Lakers roster—across WhatsApp, SMS, and omnichannel.
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Insights
Articles, tips, and guides on digital business communication.
smsSep 17, 202612 min
Bank Fraud SMS Alerts for SEA: Lessons from LCS
Rising bank fraud cases in Singapore highlight why SMS-based fraud alerts must be redesigned: faster, clearer, and seamlessly connected to channels like WhatsApp and voice.
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smsSep 16, 202611 min
Rethinking Bank SMS Alerts with the America de Cali Lens
America de Cali’s approach to building loyal fans offers a useful lens for Southeast Asian banks to redesign real-time SMS transaction alerts across SMS, WhatsApp, and omnichannel.
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smsAug 20, 202612 min
Banking SMS Alerts in East Nusa Tenggara
In East Nusa Tenggara, banking SMS alerts remain a critical backbone of digital financial services, bridging infrastructure gaps and strengthening customer trust.
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whatsappAug 13, 202610 min
Official WhatsApp API for Modern Finance
How the official WhatsApp Business API is reshaping digital banking and fintech engagement in Southeast Asia, with lessons from a club like Leeds United F.C.
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smsAug 7, 202611 min
Debit Card Anomaly Alerts: Lessons from Fans
Using the example of Shamrock Rovers supporters, this article explores how banks can design debit card anomaly alerts via SMS and WhatsApp to cut fraud without hurting customer experience.
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aiJul 27, 202612 min
AI Chatbot Playbook from Global Banks
How leading global banks use AI chatbots to drive conversion and efficiency, and what Southeast Asian financial institutions can adapt today.
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