Articles, tips, and guides on digital business communication.
As fraud grows more sophisticated, OTP has become a non‑negotiable part of the security playbook for marketplaces and SaaS. This article outlines how to design an OTP strategy across SMS, WhatsApp, and Voice that actually works in Southeast Asia.
Using the example of Shamrock Rovers supporters, this article explores how banks can design debit card anomaly alerts via SMS and WhatsApp to cut fraud without hurting customer experience.
At scale, a poorly governed WhatsApp Business API multi-agent setup can become a new attack surface for asset theft. This article maps the risks and shows how to design controls that actually work.
Major K-pop events like Enhypen in Jakarta create transaction spikes that stress-test banks’ fraud systems. How can real-time debit card anomaly alerts via SMS and omnichannel keep fans safe without ruining the show?
