whatsappOct 14, 202611 min
Designing WhatsApp FAQ Chatbots: The Espí Approach
How to build a WhatsApp FAQ chatbot that feels human and efficient at the same time, inspired by Carlos Espí’s conversational principles.
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Insights
Articles, tips, and guides on digital business communication.
smsOct 14, 202612 min
Vehicle Service SMS Booking on Transjakarta 9
Transjakarta Corridor 9 shows how workshops along a busy BRT line can cut no-shows with SMS booking confirmations, reinforced by WhatsApp and omnichannel messaging.
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whatsappOct 14, 202610 min
Designing 24/7 WhatsApp Support, the CZ Way
How Changpeng Zhao’s speed-and-automation mindset can inspire truly 24/7 automated WhatsApp customer support for Southeast Asian enterprises.
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smsOct 14, 202610 min
Discount SMS Vouchers: Loyalty Lessons from Kashima
Kashima Antlers show how consistency builds long-term loyalty. Brands in Southeast Asia can apply similar thinking through structured SMS discount vouchers, integrated with WhatsApp Business API and omnichannel messaging.
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otpOct 14, 202611 min
Designing Neobank OTP Flows for a Lamine Yamal Era
Digital banks in Southeast Asia must deliver OTP as fast as users expect—without weakening security. Where do SMS, WhatsApp, and omnichannel fit in this new standard?
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whatsappOct 14, 202611 min
Using WhatsApp for SaaS Updates Amid Red Sea Risk
How Southeast Asian SaaS companies can use WhatsApp to deliver clear product update announcements amid Houthi–Saudi tensions and Red Sea supply chain disruption.
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smsOct 14, 202612 min
Flight Reschedule Alerts After Riyadh Attack
The Houthi attack on Riyadh airport underscores why flight reschedule alerts via SMS, WhatsApp, and omnichannel messaging are now mission-critical for airlines.
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smsOct 13, 202613 min
Renewal Reminder SMS for Secure ASN Digital Login
As public-sector services go digital, contract renewals directly affect ASN login access. This article explores how renewal reminder SMS can prevent service disruption and strengthen governance.
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whatsappOct 13, 20269 min
Designing Safe WhatsApp Broadcasts for Insurance
A practical look at how insurers can design compliant WhatsApp broadcasts, by learning from law-enforcement dynamics in Sleman and leveraging official messaging APIs.
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